Refund policy

Return Window

HelmetXx offers a 30-day return window on eligible items. This is our store's own return policy. United States federal law does not provide a statutory cooling-off period or mandatory right of withdrawal for most online purchases. You may request a return within 30 days of the date you receive your order. After this period, we are unable to offer a refund or exchange.

Eligibility Requirements

To qualify for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in the same condition in which you received it
  • The item must be in its original packaging with all tags, labels, and protective materials intact
  • You must provide proof of purchase (order confirmation email or receipt)
  • The item must not fall into one of the non-returnable categories listed below

Items that show signs of use, wear, damage, or alteration may not be accepted for return, and we reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For health, safety, and hygiene reasons, certain items cannot be returned or exchanged:

  • Helmets or protective gear that have been worn, used, or show any signs of impact or damage
  • Items marked as "final sale," "clearance," or "non-returnable" at the time of purchase
  • Personal care or hygiene products that have been opened or used
  • Custom-made or personalized items
  • Perishable goods
  • Gift cards

If you are unsure whether an item is eligible for return, please contact us before initiating the return process.

How to Start a Return

To initiate a return, please contact our customer service team within the 30-day return window:

Email: contact@helmetxx.shop
Phone: 5056443631
Address: 1820 Brittain St, Fort Worth, TX 76111, United States

When contacting us, please provide:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return
  • Any relevant photos (especially for damaged or defective items)

Our team will review your request and provide you with a return authorization and detailed instructions, including the return address and any required documentation.

Return Address

Once your return has been authorized, please ship the item(s) to:

HelmetXx
1820 Brittain St
Fort Worth, TX 76111
United States

Please include your order number and return authorization (if provided) inside the package. We strongly recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged in return transit.

Return Shipping Costs

For standard returns (buyer's remorse, change of mind, size or fit issues), the customer is responsible for return shipping costs. Original outbound shipping within the United States is free, but this free shipping benefit does not extend to returns initiated by the customer.

If you received a damaged, defective, or incorrect item, HelmetXx will cover all return shipping costs. Please contact us immediately so we can arrange a prepaid return label or reimburse your return shipping expenses.

Inspection and Processing

Once we receive your returned item, our team will inspect it to verify that it meets the eligibility requirements outlined above. We will notify you by email once the inspection is complete and inform you whether your return has been approved or rejected.

If your return is rejected (for example, if the item shows signs of use or is missing original packaging), we will contact you to arrange for the item to be returned to you at your expense, or you may authorize us to dispose of it.

Refund Method and Timing

If your return is approved, we will process your refund within 5–10 business days. Refunds are issued to the original payment method used for the purchase:

  • Credit or debit card refunds typically appear within 5–10 business days after processing, depending on your card issuer
  • PayPal refunds are typically processed within 1–2 business days
  • Other payment methods may vary; please consult your payment provider for specific timelines

The refund amount will include the purchase price of the returned item(s). Outbound shipping is free, so there are no shipping charges to refund; however, if the return is due to our error (wrong item shipped, defective product, etc.), we will cover all return shipping costs. Sales tax (where applicable) will also be refunded.

Prices displayed on our website are exclusive of tax. Applicable sales tax is calculated and added at checkout based on your shipping destination.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • First, check your bank account or credit card statement again
  • Contact your credit card company or bank; it may take additional time before your refund is officially posted
  • Contact your payment provider (PayPal, etc.) if applicable
  • If you have completed these steps and still have not received your refund, please contact us at contact@helmetxx.shop or 5056443631 with your order number and details, and we will investigate

Exchanges

At this time, we do not offer direct exchanges. If you need a different size, color, or model, please return the original item for a refund (following the process above) and place a new order for the item you prefer. This ensures you receive your replacement as quickly as possible.

If the item you want to exchange for is out of stock or unavailable, please contact us and we will do our best to assist you with alternative options or notify you when the item becomes available again.

Damaged, Defective, or Wrong Items

HelmetXx is committed to delivering high-quality products. If you receive an item that is damaged, defective, or incorrect, please contact us immediately at contact@helmetxx.shop or 5056443631. We will work with you to resolve the issue as quickly as possible.

For damaged or defective items, please provide:

  • Your order number
  • A description of the damage or defect
  • Clear photos showing the damage, defect, or incorrect item

We will arrange for a prepaid return label or provide instructions for returning the item at no cost to you. Once we receive and inspect the item, we will issue a full refund or send a replacement, depending on your preference and product availability. You will not be charged for return shipping, and any applicable original shipping costs (where charged) will be refunded.

Order Cancellation

You may cancel your order before it has been shipped. Once an order has been dispatched, it cannot be cancelled, but you may return it following our standard return policy once you receive it.

To request a cancellation, please contact us as soon as possible at contact@helmetxx.shop or 5056443631 with your order number. If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method. If the order has already shipped, you will need to refuse delivery or follow our return process once the item arrives.

Please note that orders typically ship within 3–5 business days, so prompt communication is essential for successful cancellation.

Contact Information

If you have any questions about our Return & Refund Policy, need assistance with a return, or wish to report an issue with your order, please contact us:

HelmetXx
1820 Brittain St
Fort Worth, TX 76111
United States

Email: contact@helmetxx.shop
Phone: 5056443631

Our customer service team is here to help ensure your shopping experience is smooth and satisfactory.