Contact Us
We're Here to Help
At HelmetXx, we're committed to providing exceptional customer service and support. Whether you have a question about our products, need assistance with an order, or want to discuss your return, our friendly team is ready to help. We know choosing the right helmet is important, and we're here to make sure you have all the information you need to shop with confidence.
Contact Information
You can reach us using any of the following methods, and we'll respond as quickly as possible:
contact@helmetxx.shop
Email is often the fastest way to reach us. Send us your questions, order details, or feedback, and we'll typically respond within one business day.
Phone
(505) 644-3631
Prefer to speak with someone directly? Give us a call during business hours and one of our team members will be happy to assist you.
Mailing Address
HelmetXx
1820 Brittain St
Fort Worth, TX 76111
United States
Business Hours
Our customer service team is available:
- Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
- Saturday – Sunday: Closed
If you contact us outside of business hours, we'll get back to you on the next business day. We appreciate your patience and look forward to assisting you.
What to Expect
We strive to respond to all inquiries promptly. Here's what you can typically expect:
- Email inquiries: Response within one business day
- Phone calls: Immediate assistance during business hours, or leave a message and we'll return your call the next business day
- Complex questions: Some inquiries may require additional research or coordination; we'll keep you updated and aim to resolve your question within 2–3 business days
Order & Shipping Inquiries
Have questions about your order status, tracking information, or delivery timeline? We're here to help. Once your order ships, you'll receive a confirmation email with tracking details so you can monitor your package every step of the way.
Standard delivery: Orders are typically delivered within 3–5 working days after shipment. All orders ship free within the United States—there are no shipping costs.
If you haven't received a shipping confirmation or have concerns about your delivery, please contact us with your order number and we'll investigate immediately.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we offer a 30-day return window from the date of delivery.
For detailed information about our return process, eligibility requirements, and instructions on how to initiate a return, please visit our Returns & Refunds page. If you have specific questions about returning your helmet or need assistance with an exchange, don't hesitate to reach out—we're happy to guide you through the process.
Product Questions & Recommendations
Not sure which helmet is right for you? Need more information about sizing, safety certifications, or product features? Our team has the expertise to help you make an informed decision. Contact us with details about your intended use, head measurements, or any specific requirements, and we'll provide personalized recommendations.
Feedback & Suggestions
We're always looking for ways to improve your experience at HelmetXx. If you have feedback about our products, website, or service—whether positive or constructive—we'd love to hear from you. Your input helps us grow and serve you better.
Privacy & Security
Your privacy is important to us. Any personal information you share when contacting us is handled in accordance with our Privacy Policy and applicable laws, including the California Consumer Privacy Act (CCPA) where relevant. We will never share your contact information with third parties for marketing purposes without your consent.
Thank you for choosing HelmetXx. We look forward to hearing from you and helping you find the perfect helmet for your needs.